All sales made by Nicky’s Buttercup Bakery are subject to the following terms and conditions:
Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions:
The price for the order shall be stated on your order form. You agree to pay the full price to Nicky’s Buttercup Bakery in accordance with the form after the details are checked and agreed by you.
All cake orders require a non-refundable deposit of 25% of the total cost.
Please note that all deposits are non refundable and non transferable.
All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.
Payments may be made by:
Final payments for all orders must be made at least a month prior to delivery/collection/set-up or as stated on your order form.
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Nicky’s Buttercup Bakery accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which may have been incurred as a result of payment failure.
Alterations to orders
Your cake is important to us so please take the time to check your copy of the order form carefully and let us know within three days if changes are needed. It is your responsibility to advise Nicky’s Buttercup Bakery of any alterations to the original order. Nicky’s Buttercup Bakery reserves the right to increase the quoted fee in the event that the customer requests a variation to the work agreed. Whilst every effort will be made assist customers, please note that late changes cannot always be guaranteed.
Cake Component Parts
From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer be available from our suppliers, for example pre-manufactured items or ribbon colours. This is totally beyond our control; however we will endeavor to redesign a cake to reflect as closely as possible the original design using replacement products. In such all cases we will try to contact you to advise you of any such changes, however Nicky’s Buttercup Bakery reserves the right to replace these with components of equals or better quality without consultation.
Your order may be collected at a prearranged time between Monday and Friday 9:30am to 5:00pm. If you wish to collect outside of these times please contact us and we will do our best to help. A signature is required upon collection confirming that you have received your order in good condition and as specified.
Your order can be delivered between 10:00am and 5:00pm Monday to Friday, or 10:00am to 1:00pm Saturday unless by prior agreement between you and Nicky’s Buttercup Bakery. All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements.
It is the customer’s responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.
If the recipient is not in, the order will be returned to Nicky’s Buttercup Bakery who will contact you to arrange an alternative delivery time for which an additional charge will be payable be the customer. Nicky’s Buttercup Bakery accepts no responsibility for any loss incurred by the customer as a result e.g. a wedding without a wedding cake.
We are able to offer personal delivery locally. To the remainder of the UK mainland delivery is by courier, please check your cakes before signing for them, as once signed for any compensation for damages will have to be claimed from the courier by you.
Should you require your cake to delivered, Nicky’s Buttercup Bakery will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided Nicky’s Buttercup Bakery with the set up details and arrangements made with the venue for the location and display of your cake. Nicky’s Buttercup Bakery cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location of level, stable and strong enough to hold the cake.
Please also remember that chocolate-covered cakes can melt on warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight.
Once the cake has been collected or delivered, set up and signed for, Nicky’s Buttercup Bakery is unable to accept liability for any interference with or damage to the cake thereafter.
If a cake is delivered and set up by Nicky’s Buttercup Bakery, a signature will be required by your venue management confirming the cake has been received and set up in good condition. A photograph or the cake will be taken prior to departure by Nicky’s Buttercup Bakery to verify that the cake has been set up and left in good condition.
All sugar flowers will be made once the payment has gone through. The flowers are fragile and brittle and therefore Nicky’s Buttercup Bakery cannot be held responsible for damage that occurs during transit.
Wedding Cake or Celebration Cake Cancellations:
As your wedding cake/celebration cake is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
4 months from delivery date – 50% of the total costs will be payable to Nicky’s Buttercup Bakery
0 to 6 weeks from delivery date – 100% of the total costs will be payable to Nicky’s Buttercup Bakery.
Celebration Cake Cancellations:
1 month from delivery date - 50% of the total costs will be payable to Nicky’s Buttercup Bakery
0 to 2 weeks from delivery date - 100% of the total costs will be payable to Nicky’s Buttercup Bakery.
Wedding cake/ celebration cake order cancellations must be made in writing.
Other cake cancellations:
For cupcakes, and sugar flowers full payment is required if cancellation is within 1 week of the delivery/collection date.
If an order is cancelled a full refund will only be given if work has not started on the order. Once work commences on the order the full payment is required if the order is cancelled.
Please note that no person shall have entitlement to copy or reproduce in any from, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of Nicky’s Buttercup Bakery without the prior written consent of Nicky’s Buttercup Bakery.
Publication and Promotional Rights
By signing the Order form the customer agrees that Nicky’s Buttercup Bakery is the sole designer and owner of the final cake design. All right in any original designs created and designed by Nicky’s Buttercup Bakery shall remain exclusive property of Nicky’s Buttercup Bakery. From time to time our design are published in the media, e.g. wedding magazines. We reserve the right to use any image of a customer’s cake made by Nicky’s Buttercup Bakery for publication after the delivery date unless previously agreed in writing between the customer and Nicky’s Buttercup Bakery.
The customer has no ownership right over any cake design. Exclusivity of cake designs between out customers is not guaranteed unless the customer commissions an exclusive design.
Please note cakes with sponge tiers/cupcakes may not be completed until the day prior to or the day of the celebration to ensure the cake are as fresh as possible. Please prearrange viewings of any wedding cakes ordered. Nicky’s Buttercup Bakery accepts no liability for any omissions or error on wedding cakes if they are not viewed by the customer prior to the wedding.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Raw materials used may bit be free from dairy, wheat or gluten. Allergy information is provided with all cake orders.